Ratings & Reviews

Overall Rating

5
(17 reviews)
100% of customers recommend this property

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Resident Reviews

submitted by Ms K. - |Recommended: YesLove living here — I've lived here for going on 4 years. The staff is friendly and helpful and maintenance is responsive. Many neighbors and myself look to this as Home , not just a complex .
submitted by Ms P. - |Recommended: YesOverall, the property is usually clean and neat. — We really enjoy living here. We have wonderful neighbors I would recommend a parent s with little children to be on the first floor instead of the second or third, being that the kids do a LOT of stumping on floors throughout the early mornings and mid-day..
submitted by Hailey B. - |Recommended: YesBeautiful and Friendly — Very clean and neat living and commons areas. Staff are friendly and cultivate a neighborly attitude between residents. Lots of space inside and outside so it does not feel cramped. Overall a wonderful place to live
response from property -First and foremost we would like to thank you for your kind words! It truly warms our hearts to see our residents are happy! We look forward to showing you how amazing Charter Creek really is once we are allowed to hold resident events again! You and your neighbors give us the drive to continue on our path of customer service and to make sure when you hear the name Charter Creek you think of home! As we have said many times, our residents are what make us so wonderful and we are grateful each and every day to be a part of the Charter Creek community! Welcome to the neighborhood! We are so happy to have you!
submitted by Mr M. - |Recommended: YesNice, peaceful neighborhood — I've lived in multiple apartment complexes over the last 8 years. This is the only one I've been compelled to stay in after the first year. I'm going into my second renewal this summer. The staff, both maintenance and office, has always been very helpful and I've never had any issues. The buildings are well insulated and I've never even really had to run the heat in the winter in my 2nd floor apartment and it stays around 68 degrees all winter. I highly recommend Charter Creek.
response from property -Michael, We could not thank you enough for the kind words you have given us here at Charter Creek! BUT we do have to say, we are what we are because of our residents! We wish that we too could post a review about our residents to let everyone considering to be a part of the Charter Creek community know that we have the absolute BEST residents EVER! We strive to give you our best and will continue to improve as the years go by! We give you a 5 star rating for being a part of what makes us so wonderful! We look forward to another year with you and another resident night out to see your band in action!
submitted by Karen W. - |Recommended: YesI love my new home — That this is a first class apartment home with wonderful, attentive staff.
response from property -Wow! Thank you kindly for leaving us this positive review of Charter Creek, Karen! Stellar customer service is our top priority, and it makes us so happy to hear this has been evident throughout your stay. Please don't hesitate to get in touch with our team if you have any questions or if you have any issues in your home :)
submitted by Mr S. - |Recommended: YesGreat Property Great People, Too many maintenance inspection visits — Overall, this has been a great place to live. The management and people living around us have been great. The only thing that has ever caused an issue is the amount of maintenance inspections we have had to prepare for. Pest control, filter changes, smoke detector checks, sprinkler head checks, sprinkler head cleaning. This year alone has 4 Filter Smoke Detector and 3 Pest Control visits scheduled and 1 Sprinkler Inspection as well as the window replacement. During a filter check, located at the front door, the person walked in on my wife while she was sleeping in the bedroom. When she complained, she was told that they do a walk through to do a spot check on the whole apartment. We have a lot of belongings that we keep for when we can move back into a house. They are stacked in corners where we can fit them and floor to ceiling in closets. It seems like two to three times a year we have to pull it all out and clog up the rest of the apartment so access is available for the sprinkler inspections. We spent an entire night doing this and took a day off work to have windows replaced only to find out that we were overlooked. Rather than come next in line, we were put last in line. A short while later after leaving everything out, we were told it was, understandably, delayed due to the virus. Now it all goes back and we will have to spend another night pulling it all out again.
response from property -Mr. Turlington, Thank you for taking the time to create a review for our community - we are so glad that your overall experience has been a positive one. And we agree, multiple inspections can begin to wear on both residents and management! Unfortunately, many of these inspections are required by law and difficult for us, as the management company, to control - as is the case with sprinkler and lender inspections. Some inspections are preventive in nature and designed to keep the community and residents safe - pest control and filter/smoke detector inspections. And we are ALL struggling with interior upgrade projects (like window replacement) that had to be delayed due to the pandemic. We appreciate your comments and will try our best to minimize the disruption to our residents during these inspections. And we certainly apologize for disturbing your wife and will remind our team to be more careful during future visits. Thank you again for your review and for calling Charter Creek home!
submitted by Margaret T. - |Recommended: YesWe chose to move here over all apartment complexes — A couple of years ago we chose to move here when we decided to move from Midlothian, VA. As soon as we saw the neighborhood and the property we knew we had found our new home. The staff is so friendly and helpful. As the years have gone by there have been a lot of improvements such as new siding and patio reinforcement, new paved parking lots, pet area, playground and picnic area and more recently the new storage units. While we do not use all of these amenities, we see that the managers care about us and keeping up the property. We love the fresh air here and the slower pace over the hustle and bustle so it's a nice respite from work. The only things I would change are better bathroom ventilation to keep my neighbor's cigarette smoke smelling up our bathroom while they are in there. Sometimes it's intolerable because we have allergies and do not smoke. Second, the lent vents are blowing in the stairwells so it flies around and accumulates. Overall, this is a great place to live and we have been very happy here.
response from property -Thank you for this honest review, Margaret, both good and bad. We’re known for our exceptional attention to detail and that shows in your review. We would like to extend our most sincere apologies regarding the issue of smell coming from your bathroom. We would love to discuss this further with you and find a solution to this matter. Please contact the office and ask for Mary, the Community Manager, so that she can help take care of this issue for you.
submitted by Ms C. - |Recommended: YesApartments and Professionalism — The apartment lay out is perfect for your family. You will never feel crowded. The staff could actually be the best people I have ever worked with. It feels like a big family helping each other.
response from property -Thank you for this rave review Cristinia! We are thrilled that you love the apartment layout, as well as the staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
submitted by Mr D. - |Recommended: YesWonderful — the property and staff are amazing
response from property -We are amazing because our residents are amazing! Thank you for your kind words! It truly brightens our day!
submitted by Ms C. - |Recommended: YesI love living here. The office and maintenance staff are wonderful and my neighbors are so friendly and kind — The property is beautiful, well maintained and the staff is wonderful to work with. It is very quiet, but the neighbors are very friendly. The location is excellent Very convenient to everything, nice suburban feel, yet right off the interstates and 15 minutes to everything in Richmond. Great place for pets, with a great walking trail.
response from property -It is because of our residents that we have such a wonderful property! All of you make our community what it is and we are grateful for our residents every single day! Thank you for your kind words! We are the lucky ones to have you here as part of the Charter Creek community!
submitted by Julia W. - |Recommended: YesWe love the apartment and the area. — It is a quiet and convenient area. The apartment is great. We are enjoying our downsizing decision.
response from property -We were so excited when you decided on Charter Creek to be your new home and are so happy to hear that your downsizing experience has been joyful instead of stressful! Thank you for taking the time to write this review. It truly motivates us to do even more! WE LOVE OUR RESIDENTS! And you have just shown why! We hope that as the days pass you will find yourself loving the community even more!
submitted by Ms C. - |Recommended: YesChris — Chris came and fixed my kitchen light for me within an hour after I requested it on the website. I have lived in Charter Creek Apartments for four years and know Chris well. Since I've known him I've found him to be personable, professional, and efficient correct the first time in any maintenance problem I've experienced. Charter Creek is lucky and grateful to have him. He's amazing and such a great person Thank you Chris - Sandy Wilson 9425 Charter Creek Drive, Apt. 2D
submitted by Kaitlin V. - |Recommended: YesBeautifully maintained, quiet, and wonderful neighbors. — The second we moved into Charter Creek we were instantly impressed. The upkeep of the apartments is fantastic. Our last place we constantly had problems from the minute we moved in with appliances and plumbing breaking. Everything is in perfect working order and looks great with the style of the apartment. The apartment is equipped with all the appliances you could need such as washer, dryer, dishwasher and garbage disposal. We also have a patio which gives us a secluded little nook for relaxing outside. The walls are so well insulated We never hear any outside noise. When we go outside, all the neighbors are extremely friendly and well mannered. Amber in the leasing office made renting and transitioning to this apartment fantastic. She answers emails promptly and very nicely. We lived several hours away and could not see the apartment before we moved in, so Amber sent photos and kept me updated throughout the entire renting process which made everything much less stressful. I would recommend this community to anyone It is by far, the best apartment we've ever had
submitted by Mrs A. - |Recommended: YesWell maintained, nice property — Nice apartments in a great location. Quiet, well maintained, good staff. Easy walk to Food Lion and some really good restaurants across the street.
submitted by Mr D. - |Recommended: YesIt is a nice place to live — It’s nice and quite
response from property -Thank you for this wonderful review! At Charter Creek, we strive to offer every resident a beautiful place to live and happy that we have met this expectation with you. If there is anything that we can do to make your stay here even better, please reach out to us!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Charter Creek Apartments", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Charter Creek Apartments", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose