Ratings & Reviews

Overall Rating

5(11 reviews)100% of customers recommend this property

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Resident Reviews

submitted by Margaret T. - |Recommended: YesWe chose to move here over all apartment complexes — A couple of years ago we chose to move here when we decided to move from Midlothian, VA. As soon as we saw the neighborhood and the property we knew we had found our new home. The staff is so friendly and helpful. As the years have gone by there have been a lot of improvements such as new siding and patio reinforcement, new paved parking lots, pet area, playground and picnic area and more recently the new storage units. While we do not use all of these amenities, we see that the managers care about us and keeping up the property. We love the fresh air here and the slower pace over the hustle and bustle so it's a nice respite from work. The only things I would change are better bathroom ventilation to keep my neighbor's cigarette smoke smelling up our bathroom while they are in there. Sometimes it's intolerable because we have allergies and do not smoke. Second, the lent vents are blowing in the stairwells so it flies around and accumulates. Overall, this is a great place to live and we have been very happy here.
response from property -Thank you for this honest review, Margaret, both good and bad. We’re known for our exceptional attention to detail and that shows in your review. We would like to extend our most sincere apologies regarding the issue of smell coming from your bathroom. We would love to discuss this further with you and find a solution to this matter. Please contact the office and ask for Mary, the Community Manager, so that she can help take care of this issue for you.
submitted by Ms C. - |Recommended: YesApartments and Professionalism — The apartment lay out is perfect for your family. You will never feel crowded. The staff could actually be the best people I have ever worked with. It feels like a big family helping each other.
response from property -Thank you for this rave review Cristinia! We are thrilled that you love the apartment layout, as well as the staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
submitted by Mr D. - |Recommended: YesWonderful — the property and staff are amazing
response from property -We are amazing because our residents are amazing! Thank you for your kind words! It truly brightens our day!
submitted by Ms C. - |Recommended: YesI love living here. The office and maintenance staff are wonderful and my neighbors are so friendly and kind — The property is beautiful, well maintained and the staff is wonderful to work with. It is very quiet, but the neighbors are very friendly. The location is excellent Very convenient to everything, nice suburban feel, yet right off the interstates and 15 minutes to everything in Richmond. Great place for pets, with a great walking trail.
response from property -It is because of our residents that we have such a wonderful property! All of you make our community what it is and we are grateful for our residents every single day! Thank you for your kind words! We are the lucky ones to have you here as part of the Charter Creek community!
submitted by Julia W. - |Recommended: YesWe love the apartment and the area. — It is a quiet and convenient area. The apartment is great. We are enjoying our downsizing decision.
response from property -We were so excited when you decided on Charter Creek to be your new home and are so happy to hear that your downsizing experience has been joyful instead of stressful! Thank you for taking the time to write this review. It truly motivates us to do even more! WE LOVE OUR RESIDENTS! And you have just shown why! We hope that as the days pass you will find yourself loving the community even more!
submitted by Ms C. - |Recommended: YesChris — Chris came and fixed my kitchen light for me within an hour after I requested it on the website. I have lived in Charter Creek Apartments for four years and know Chris well. Since I've known him I've found him to be personable, professional, and efficient correct the first time in any maintenance problem I've experienced. Charter Creek is lucky and grateful to have him. He's amazing and such a great person Thank you Chris - Sandy Wilson 9425 Charter Creek Drive, Apt. 2D
submitted by Kaitlin V. - |Recommended: YesBeautifully maintained, quiet, and wonderful neighbors. — The second we moved into Charter Creek we were instantly impressed. The upkeep of the apartments is fantastic. Our last place we constantly had problems from the minute we moved in with appliances and plumbing breaking. Everything is in perfect working order and looks great with the style of the apartment. The apartment is equipped with all the appliances you could need such as washer, dryer, dishwasher and garbage disposal. We also have a patio which gives us a secluded little nook for relaxing outside. The walls are so well insulated We never hear any outside noise. When we go outside, all the neighbors are extremely friendly and well mannered. Amber in the leasing office made renting and transitioning to this apartment fantastic. She answers emails promptly and very nicely. We lived several hours away and could not see the apartment before we moved in, so Amber sent photos and kept me updated throughout the entire renting process which made everything much less stressful. I would recommend this community to anyone It is by far, the best apartment we've ever had
submitted by Mrs A. - |Recommended: YesWell maintained, nice property — Nice apartments in a great location. Quiet, well maintained, good staff. Easy walk to Food Lion and some really good restaurants across the street.
submitted by Mr D. - |Recommended: YesIt is a nice place to live — It’s nice and quite
response from property -Thank you for this wonderful review! At Charter Creek, we strive to offer every resident a beautiful place to live and happy that we have met this expectation with you. If there is anything that we can do to make your stay here even better, please reach out to us!
submitted by Ms A. - |Recommended: YesEveryone is very friendly — Everyone I have met is so nice and the complex is always so clean. It also is very quiet. I never hear anyone other than their dogs sometimes, but I have dogs too so it doesn't bother me. I feel very safe here and I would recommend living here to anyone.
response from property -Whoa, we are thrilled to hear that! Thank you very much, Ashley! We love hearing from our residents that their time here is living up to their expectations -- please be sure to let us know if you ever have any future questions or concerns. Have a spectacular weekend :)
submitted by Ms C. - |Recommended: YesI have enjoyed my time here — I have enjoyed my time at Charters Creek
response from property -We are very happy to hear that, thank you, Chardona. It's wonderful that you've enjoyed calling Charter Creek home and we appreciate you taking the time to share your positive experience. If there is anything we can do to further improve your stay, please let us know! Thanks again :)

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Charter Creek Apartments", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Charter Creek Apartments", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose