Ratings & Reviews

Overall Rating

5
(52 reviews)
98.1% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Chris G. - |Recommended: YesWell, I moved in about 2 months ago. Welcomed by energetic and friendly staff. Every time I’ve requested something like maintenance which has been minor they’ve been attended to quickly. Vewy vewy quite Shhhhhh Spelling intentional You can hear a pin drop. Neighbors so far seem to be friendly as well. Very nice and well maintained property. Love the package storage delivery process that they have in case you’re not home. Interstate less than a mile away to hop on. I made the correct decision in moving here. Please don’t change the way you do things. Thanks
response from property -You just warmed all of our hearts! Thank you sooooo much for the wonderful review! We have truly appreciated having you here as part of the Charter Creek community! Have a wonderful Thanksgiving!
submitted by Cynthia D. - |Recommended: YesWonderful location and great amenities — Clean, quiet and great location. Friendly staff Victoria was a pleasure to deal with right up to my move in.
response from property -Thank you so much for taking the time to post this review! We hope to have you enjoying the community even more as time goes on! We hope to see you at the holiday party on 12/9 so you can meet more of your neighbors! Have a wonderful day and welcome home!
submitted by Charles A. - |Recommended: YesWell maintained, easy to communicate with, wonderful community to live in. — Well maintained, easy to communicate with, wonderful community to live in.
response from property -Charles, thank you for the wonderful review! We strive for our residents to receive the best customer service, and this review shows!
submitted by Sailaja M. - |Recommended: YesCharter creek apartment nice location — Charter Creek apartment is one of the best and well maintained apartment, and staff are very friendly and helpful. easy access to I95 and shopping locations
response from property -Thank you for the wonderful review! We take pride in our staff and community and glad to see it shows.
submitted by Brenda B. - |Recommended: NoIt’s ok some things could be a lot better — Friendly neighbors
response from property -Brenda, we are so sorry to hear this bad review, especially when you have been a part of the staff during the pool season two years in a row. Please feel free to set up a time to meet with the manager to discuss your concerns.
submitted by Saima M. - |Recommended: YesNice, Clean,Quite Friendly, and Safe. — We have been living here for many years. It is a very nice, clean, beautifully landscaped and safe neighbourhood. Most of the necessities of life are within walking distance. Close to highway, Walmart, Food lion, restaurants, Pump it up and more. Great school system. the Charter Creek Apartments has a very efficient maintenance team. They also have an after-hours emergency maintenance team. The staff is very cooperative. Nice playground for kids, doggy park and walking trail. We love living here
response from property -Saima, we are so glad your family chose Charter Creek many years ago. As a long term resident, we value your feedback.
submitted by Stanford D. - |Recommended: YesSafe Clean environment — It is a very great please to live. It is quiet and a nice place to live.
response from property -Thank you so much for taking the time to post this review! We are so glad that you chose Charter Creek as your new home! See you around the neighborhood and hopefully the community carnival on the 23rd!
submitted by Madalyn E. - |Recommended: YesBeautiful and safe property — I would tell them that we have had a great experience this first month. Very nice and safe environment.
response from property -That is so kind of you to post a review! Thank you! We are so happy to hear you are loving your new home! We hope to see you at the Community Carnival on the 23rd!
submitted by Lauren B. - |Recommended: YesCharter Creek is awesome — The managers are friendly, the maintenance is friendly and on time. Parking can be annoying at times. But other than that it’s a nice quiet neighborhood. I knew I would love living here when I saw the pineapple logo.
response from property -We love our pineapple logo too! But the real review that should be up here is how great our residents are! And your review shows that in itself! Thank you so much for taking the time to post a review and we love having you here as well!
submitted by Marilyn W. - |Recommended: YesHave called this place hone over 10 years — Thankful the entire staff has been here for so long and able to help us with anything we need.
response from property -Thank you for being a long-term resident of ours, Marilyn! We are so glad to have you.
submitted by Kendrick W. - |Recommended: YesGood place to live — Lovely people quiet place to live
response from property -Thanks, Kendrick for the 5 star review!
submitted by David S. - |Recommended: YesGreat location — great location, good condition and friendly staff
response from property -Thank you for taking the time to review our Community, David.
submitted by Luke B. - |Recommended: YesFantastic property — Excellent amenities, grounds kept very clean. Very well built, don't hear neighbors at all. Professional friendly staff. Plenty of parking
response from property -Hi Luke, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
submitted by Molly M. - |Recommended: YesUpdates about Charter Creek Apts. It is August 2121. I still like living at Charter Creek Apts. I have no complaints with maintenance, staff the rental office office staff. I had problems with my vertical blind in living room. the maintenance man Reed fixed my blind rod. My brother was with me on July 2, at my apt. my brother Micheal asked Reed, if i could have curtains up in my apt. reed said yes it is possible to do this. my brother said it ks awe some, that they are able to could fix the blind rod the same day I put in the work order. He really thinks this apt complex is much nicer, much better kept up then the apartment complex that i lived at in Henrico Va. I say the same thing as my brother does.. He like the world pool out side next to the swimming pool, same do I. I like that they have some grills to cook out side this summer, pick nick tables. the the bushes and flowers near the rental office are very nice to look at.
response from property -Thank you for the wonderful review, Molly! You are a valued resident of this community and we are beyond blessed to have you call Charter Creek Apartments "HOME"!
submitted by Julia B. - |Recommended: YesLove the apartment — The property and amenities are so nice and the people are so great
response from property -Thank you Julia for the wonderful review.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Charter Creek Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Charter Creek Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose