Ratings & Reviews

Overall Rating

(57 reviews)
98.2% of customers recommend this property

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Resident Reviews

submitted by Kendrick W. - |Recommended: YesGood place to live — Lovely people quiet place to live
response from property -Thanks, Kendrick for the 5 star review!
submitted by David S. - |Recommended: YesGreat location — great location, good condition and friendly staff
response from property -Thank you for taking the time to review our Community, David.
submitted by Luke B. - |Recommended: YesFantastic property — Excellent amenities, grounds kept very clean. Very well built, don't hear neighbors at all. Professional friendly staff. Plenty of parking
response from property -Hi Luke, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
submitted by Molly M. - |Recommended: YesUpdates about Charter Creek Apts. It is August 2121. I still like living at Charter Creek Apts. I have no complaints with maintenance, staff the rental office office staff. I had problems with my vertical blind in living room. the maintenance man Reed fixed my blind rod. My brother was with me on July 2, at my apt. my brother Micheal asked Reed, if i could have curtains up in my apt. reed said yes it is possible to do this. my brother said it ks awe some, that they are able to could fix the blind rod the same day I put in the work order. He really thinks this apt complex is much nicer, much better kept up then the apartment complex that i lived at in Henrico Va. I say the same thing as my brother does.. He like the world pool out side next to the swimming pool, same do I. I like that they have some grills to cook out side this summer, pick nick tables. the the bushes and flowers near the rental office are very nice to look at.
response from property -Thank you for the wonderful review, Molly! You are a valued resident of this community and we are beyond blessed to have you call Charter Creek Apartments "HOME"!
submitted by Julia B. - |Recommended: YesLove the apartment — The property and amenities are so nice and the people are so great
response from property -Thank you Julia for the wonderful review.
submitted by Ms E. - |Recommended: YesLove it — The apartments are very quiet and safe. I have enjoyed living here for many years and have recommended them to many others.
response from property -We are happy to have you here, Elizabeth! Thank you for the raving review!
submitted by June L. - |Recommended: YesOverall good — It’s quiet clean good staff all is good, just if you’re downstairs expect to hear your upstairs neighbors. However unreasonable noise is addressed by staff.
response from property -Thank you so much for taking the time to post this review! We absolutely love having you and Samuel here! We hope you will be able to make it to the National Night Out Pool Party on August 3rd! 😃
submitted by Julia W. - |Recommended: YesWe have lived here since Dec 2019. We love the apartment and the area. I love that there are families with children, and a good mix of age groups living here. Since the 3 bedroom apartments are only on the 2nd and 3rd floors families with children that have to have the extra room most likely will need to be on the 2nd and 3rd floor. That is not be a problem to us since we raised 4 children. Please be considerate to others in other apartments that have children and animals. Charter Creek is safe, clean and convenient to so many amenities. We Love It Here The maintenance crew is great and the office crew is wonderful. Thank you for making our home here comfortable.
response from property -Julia, thank you for your honest review. We appreciate all feedback and are excited to have you call Charter Creek "Home"!
submitted by Kirk J. - |Recommended: YesVery Nice Property — Charter Creek is a very nice, safe apartment community in Hanover county. It is very professionally managed, has well maintain landscaping, and some good amenities pool and exercise room . It is very conveniently located to restaurants and grocery shopping as well as easy access to I95 and I295. My apartment is in very good shape but will need some updates soon to appliances and flooring. If you are looking for a good community for all ages, this is a good bet. Very good neighbors and staff
response from property -We really appreciate this review, Kirk! We strive to make Charter Creek a perfect "home" and it shows.
submitted by Dana W. - |Recommended: YesVery clean and quiet community. Kid friendly. — I like the family oriented environment. Staff was very flexible and easy to work with. Very helpful considering we needed a reasonable, clean home with a short term lease option. Loved the team in the office. Thank you all
response from property -Thank you for the 4-star review, Dana! We take pride in customer service and it shows. Welcome to Charter Creek!
submitted by Timothy V. - |Recommended: YesCabinet door closing can be heard through the walls — I love it here. Staff is great, grounds beautiful and maintenance is friendly and efficient. The garage units available for rent exceeded expectation. Charter Creek Apts would be the perfect place if only the neighbors’ cabinet door closing didn’t carry through the walls. If I could make one recommendation, it would be for easy-close hinges to be installed on all the cabinet doors. Other than this, noise from neighbors is not an issue.
response from property -Thank you for the 4 star review Timothy! We appreciate all feedback and will work on solutions for the cabinet doors. Thank you for calling Charter Creek "Home"!
submitted by Mark H. - |Recommended: YesNice place.. — I like the apartment, the people here seem to be nice and leave you be. the office staff did a good job doing all they could get get me the apartment I wanted and helped me along the way.
response from property -Thank you, Mark, for the 4 star review. We are excited to have you as a member of the Charter Creek Family!
submitted by Patricia H. - |Recommended: YesA Nice Place to Live — I enjoy the path around the complex and the doggy stations. It is very scenic and peaceful for walking. The staff is both friendly and helpful w a cheerful attitude. They are very good about keeping us informed of ANY activity necessary and the complex is run with great efficiency. They get Five Stars I have good neighbors that try to respect and value one another. The parking is sometimes a challenge, but that's sporadic. Overall, this is a very nice place to live. I highly recommend it.
response from property -We are so lucky to have you as a resident, Patricia. Thank you for the 4 star review.
submitted by Calvin D. - |Recommended: YesVery nice — this is much better than living in the city.
response from property -Calvin, we agree with you! Charter Creek is a beautiful community and we are lucky to have you!
submitted by Priscilla P. - |Recommended: YesGreat location and Staff — Really love the location and the staff always very helpful
response from property -We appreciate the 4 star review, Priscilla. We are excited to have you as a resident of our Community.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Charter Creek Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Charter Creek Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose